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Customer Service
I have a question
Chri****Time: 2018-12-08
Hi, I placed Order #1811071528598 and received my glasses. Unfortunately, on the serenity glasses, I chose the regular progressive and not the free form progressive. Is there any way to exchange them for the free form? I love these glasses, but cannot use them while I am moving because they make me dizzy.
Dear Christina Martinez, we are sorry to tell you that we can’t exchange them.Concerning your case,would you please advise whether you want to return the glasses(#100034) for one time use 100% Store credit of production cost (excluding shipping fee)$87.62? And you can reorder with the store credit ($87.62). Is that OK? We have sent an email to you and you can reply us directly.
Holl****Time: 2018-12-06
Hello. I went to order glasses today and my payment didn't go through. I thought my order was canceled but got moved to unpaid. So I placed a duplicate order. The problem was my first order was apparently the last instock of one color. This is the unpaid order with the correct color: 1812062258517 This is the accidental duplicate I made. 1812062349137 The point is I would like the Kyoto Metal Eye Glasses in the "other" color instead of gold if available. That was how my original order was (but the payment didn't go through). Sorry for the confusion. Thank you.
Dear Holly Geisinger, We have canceled the unpaid order #1812062258517 and changed the color for frame#J00377 from gold to other.We have sent an email to you for more details,you can check it.
Emil****Time: 2018-12-07
Hi, how long will it take for my order to be shipped out?
Dear Emily A Neal, We would like to tell you that the total time includes processing time and shipping time.To make sure we can produce perfect glasses to you, normally it will take 7-15 working days to process the order due to the lenses need to be customized based on your prescription.When the order is finished, it will be shipped out.Normally it will take 5-7 working days to deliver via express shipping.Please kindly wait patiently.
Andr****Time: 2018-12-07
Can you give me an estimated time that I should expect my glasses? I paid for expedited shipping.
Dear Andrea Jarrett, We would like to tell you that the total time includes processing time and shipping time.To make sure we can produce perfect glasses to you, normally it will take 7-15 working days to process the order due to the lenses need to be customized based on your prescription.When the order is finished, it will be shipped out.Normally it will take 5-7 working days to deliver via express shipping.Please kindly wait patiently.
Kimb****Time: 2018-12-05
Hi, I would like to return my order. The frames look good, but they're a bit to thin and not sturdy enough. May I have the number to return? Thanks.
Dear Kimberly Evans, Would you please advise whether you want to return the glasses for one time use 100% Store credit of production cost (excluding shipping fee)? And you can reorder with the store credit ($16.77).Once we receive your return glasses, we will issue you SC ($16.77) to reorder.Is that OK? Please send us your confirmation email to cs@glasseslit.com.
Haze****Time: 2018-12-06
Can I send back my glasses for a new prescription?
Dear Hazel Medina, Would you please advise whether you want to return the glasses for one time 100% store credit of the production cost($8.9)? Or you can keep the glasses to get a $5 coupon code to reorder. We have sent an email to you and you can reply us directly.
Chri****Time: 2018-12-04
Does anything comes with the glasses I ordered? Like a case or cleaning cloth?
Dear Christin Tideau, We do provide free plastic case,free microeiber cleaning cloth,free screwdiver.
Yvet****Time: 2018-12-01
Can i send you my eyeglsees and you check the prescription so i can make an order with my actual prescription?
Dear customer,we are sorry to tell you that we do not provide such service now ,but,we would like to tell you that you can send us the copy of your prescription and we will help you with entering the prescription on our website.Thank you for your interest in Glasseslit.
Kels****Time: 2018-11-30
They said payment failed but still took money out of my account. Did it go through or not. If not I want a refund
Dear Kelsey,we would like to tell you that we have received your order which has been paid successfully.We have sent an email to your for the copy of your order and your order are in process now.
Jona****Time: 2018-11-30
Hi: I was wondering if I could change my order 1811300500380 to J00328 instead? In Black frames. Thank You Jonathan Shoop.
Dear Jonathan Shoop, We found you have ordered #J00328 in black and #J00394 in red for prescription glasses,could you tell us whether you need to change the frame from #J00394 in red to #J00328 in black?If so,we will make the changes to you.We have sent an email to you,you can reply our email directly.
Kayl****Time: 2018-11-30
Was wondering why my order was taking so long in the "manufacturing" stage. it didn't take this long last time I ordered, I had my glasses within two weeks, and it will be two weeks tomorrow
Dear Kayla, We apologize for the delay in shipping your order. Unfortunately, the lenses were broken during process. We are remaking your lenses with a rush. Once your order is finished,we will ship it to you and email you a tracking number.
Hann****Time: 2018-11-30
Why is express shipping the only option in canada? The shipping is more expensive than the glasses!
Dear Hannah Forsythe,we would like to tell you due to the Canada postal strike several days ago,there are too many packages in Canada now,the post office in China do not accept standard shipping to Canada at present.
Sohi****Time: 2018-11-28
Hi it says my order cancelled. I do not understand. I still want the items. Please let me know what to do.
Dear Sohifa, We have to tell you that the frame#200032 you chose in this order#1811200905516 was out of stock,the balance has been refunded to your account.You can order other glasses on our website and now we have Flash Sale promotion.
Mela****Time: 2018-11-28
I have an updated prescription a week after i got my glasses, can i send them back for new lenses?
Dear Melanie Johnson, We would like to tell you that we only provide a 30 days' warranty after you receive the glasses. Thus your order is far beyond our warranty. However,we have Flash Sale on our website,you can make a new order.
Mack****Time: 2018-11-28
Hey, i don’t know if my payment and everything went through. I can see my order and confirmation but it says unshipped
Dear Mackenzie Deushane, We have received your order and you have complete the payment successfully.Besides,we need some time to process your order.Once your order is finished,we will ship it to you and email you a tracking number.
Patr****Time: 2018-11-28
I was wondering if I could back the glasses I have just received to get a lighter tent. If so how can I be able to do this because I can't see out of them?
Dear Patricia Baynes,we would like to tell you that the tint can not be changed,we have sent an email to you and you can check the email for more detailed information.
Penn****Time: 2018-11-27
Are the Ella round eyeglasses in tortoishell on sale for 12.99? )
Dear Penny Luman, Yes. Please order it on Nov. 29. Thank you.
mabe****Time: 2018-11-27
I wanted tint/transitional on my recent order.
Dear Mabel, We have tint and photochromic lenses. please check the email from us for the details. Thank you.
Adri****Time: 2018-11-26
is it possible to get Judith round in sunglasses ? not prescription - just sunglasses? thanks
Dear Adrianne, If you want sunglasses, you can choose tint, photochromic, or polarzied lenses. We will send you one email for the detailed steps, please check it. Thank you.
Mart****Time: 2018-11-27
Just ordered some regular glasses and sunglasses from you but forgot to select Polarized lenses in sunglasses. I need to know how I can keep my order but add Polarized lenses in sunglasses and also use discount as first time buyer that only knew about after got email with purchase confirmation
Dear Martin Jarman, We can change the lenses for you and add 20%OFF for the first order. Please check the email for the detailed information and advised your choice. Thank you.