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Customer Service
I have a question
Tani****Time: 2019-03-22
Evening greetings! Today, I just received all four pairs of my glasses-they look wonderful by the way! I do have a concern. The beautiful yellow pair that I ordered is missing one of the silver decorations from the left side. Those were the glasses I was really anticipating wearing. Please let me know what can be done about it. I even took pictures. Let me know if you need to see them. I looked to see if the silver piece fell off in the bag/case, so that I could glue it back on but there is no trace of it. Please assist. Have a wonderful evening!
Dear Tanisha , please do not worry and we are responsible for every order we shipped out. Concerning your case, please email us the picture of the yellow glasses about the missing part, we will check it and know how to help you next. Our email address is cs@glasseslit.com.If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Nico****Time: 2019-03-21
how do i upload photo to try glasses on?
Dear Nicole, we would like to tell you that there is try-on function for some frames on our PC version and you can check our website on your computer, so you can load your photo and see how it looks on you. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Mich****Time: 2019-03-22
Hello can I just placed an order and would like to know if I could still make changes to my prescription? Please advise. Cheers.
Dear Michelle, please don't worry. You can send us the copy of your original prescription as well as the PD value, we will check it and make the change for you. And we have also sent an email to you, you can reply our email directly. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Jacq****Time: 2019-03-21
I would just like to say how disappointed I am in this website. My order was shipped on 2-28-2019 and tomorrow will be 15days and my order is still in another state. I will not be using this website again as the shipping time is unacceptable.
Dear Jacqueline, please do not worry, we are responsible for every order we shipped out. And we would like to tell you that since you chose standard shipping, it normally takes 15-30 business days for delivery and your order has arrived in USA and you are expected to receive your glasses soon. Thank you so much for your cooperation and understanding. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Cass****Time: 2019-03-21
I just ordered a pair of glasses, but my phone timed out before I received a confirmation of my order. Do you see it from your side?
Dear Cassandra, we would like to tell you that we have received the unpaid order from you, please feel free to complete the payment. Once we receive your payment, we will process your order ASAP. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Mich****Time: 2019-03-19
Hi, How do I apply coupons? I can't see anywhere on the 'My coupon' section where I can add new ones. Mike
Dear Michael, we would like to tell you that since you chose the Free Shipping item in your order, and there is no double discounts can be enjoyed together in one order, so you can not add any coupon code in your order. Thank you so much  for your cooperation and understanding. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Ann ****Time: 2019-03-19
Order number 1902080341488 My order has been in "manufacturing status" for several weeks. When can I expect them to be shipped? Ann
Dear Ann, we would like to tell you that your order has been finished and shipped out already. And we have sent an email to you about the tracking information, please check it. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Sash****Time: 2019-03-19
I accidentally confirmed delivery on my glasses but have not received them. I will still get them right?
Dear Sasha, We would like to tell you that it doesn't matter that you click "confirm delivery'' before receiving your order. Once you click the "confirm delivery'', 10 bonus points will be sent to your account. And your order has been finished and shipped out, we have sent an email to you about the tracking number, you can check it. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Lori****Time: 2019-03-18
I ordered a pair of glasses yesterday and then I received a code for 25% off my first pair. Can you apply that to my order?
Dear Lori, we would like to tell you that we only provide 20% OFF for first order, and the 25% off is our Women's Day promotion, which should includes at least three pairs in regular price in one order. Concerning your case, could you please tell us whether you want to apply the 20% OFF code to your order? If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Jazm****Time: 2019-03-17
Hello I paid for expedited shipping and I see it's still being manufactured how much longer it should have been done by now
Dear Jazmin, we would like to tell you that your lenses have been finished and we will rush your order. Once your order is finished, we will ship it out and email you the tracking information. And it will take 5-7 business days for delivery since you choose express shipping. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Kath****Time: 2019-03-18
Hi, I received my glasses a few days ago and the left lens is bigger than the right. Can I order a replacement? my order ID is : 1902270824190 Thanks!
Dear Kathryn , please do not worry, we are responsible for every order we shipped out. Concerning your case, could you please take a picture of your glasses about the problem and send it to our email address, cs@glasseslit.com, and we will check it first, After that, we will know how to help you next. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Shan****Time: 2019-03-16
I want to add another prescription on my account for my mother's glasses. I do not know how to enter it. Is there an email I can send a picture of the prescription to for help? Thanks
Dear Shannon, we would like to tell you that you can send the copy of the original prescription as well as PD value to our email address, which is cs@glasseslit.com. We will reply your email ASAP and help you with that. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Kyle****Time: 2019-03-16
I paid for expedite shipping that was supposed to be here a few days ago and ups sent my order to a different country and it has no updated shipping info and hasn't arrived.
Dear Kylee, we would like to tell you that it takes some time to process your glasses and your order has been finished and shipped out on Mar.12 via UPS. And we have sent an email to you about the tracking information, you can check it. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Augu****Time: 2019-03-15
Hello, I ordered glasses and the details says shipped. Here is my tracking number LT380957343CN. I have checked DHL and UPS neither of them have that tracking number in there log. Could someone please help me with where my order is. Very respectfully, August Mann
Dear August, we would like to tell you that your order was shipped out via USPS and you can track it at:https://www.usps.com. And we have checked that your order has been delivered on Mar.15th. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Laur****Time: 2019-03-16
Good Afternoon, I received my glasses today however it looks like the package was damaged in transit and the right lens came shattered. Is it possible that my order could be refunded? Thank you.
Dear Lauren, please do not worry, we are responsible for every order we shipped out. Concerning your case, could you please take pictures of glasses and the package you received and email the pictures to us. We will check it and know how to help you next. Our email address is cs@glasseslit.com. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Lucy****Time: 2019-03-15
Where is my order??
Estimado Lucyann, nos gustaría informarle que, dado que no ofreció la dirección física en su pedido, hemos cambiado el método de envío del envío expreso al estándar y le emitimos el saldo $ 14. Le hemos enviado un correo electrónico acerca de la información de seguimiento, por favor verifique el correo electrónico. Si tiene alguna pregunta, no dude en contactarnos por correo electrónico o utilizarnos por chat en línea.
Virg****Time: 2019-03-14
como puedo cancelar las dos ordenes
Estimada Virgen, nos gustaría informarle que hemos cancelado los dos pedidos impagos para usted y no dude en realizar nuevos pedidos en nuestro sitio web. Si tiene alguna pregunta, no dude en contactarnos por correo electrónico o utilizarnos por chat en línea.
Anna****Time: 2019-03-15
Hi, I ordered two pairs of glasses 3 weeks ago and I've never received info about the shipping etc. Can you help and confirm me that I will receive my order soon?
Dear Annabel, we would like to tell you that your order has been shipped out and was delivered on Mar.11th. Concerning your case, could you please check your mailbox? Or you can check whether your family members or neighbours receive the order for you? And we have also sent an email to you about the tracking number, please check it. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
lora****Time: 2019-03-14
I ordered a pair of glasses two weeks ago, their is no tracking info because I paid thru paypal. this is my transaction #1903010055315
Dear lorain, we would like to tell you that your order has been shipped out and is expected to be delivered on Mar.14th. And we have sent an email to you about the tracking information, please check the email. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
Debo****Time: 2019-03-13
What is the return policy.
Dear Deborah, we would like to tell you that we have received your order and your order is in process now. And for the return policy, We offer a 30 days' warranty from the date you receive the glasses . If for some reason you are not completely satisfied with your glasses or you made a mistake in your order, you may simply return them in their unworn, original, merchantable condition, in the original case for a one time use store credit (excluding shipping)  or 50% refund of the production cost (excluding shipping) .Or you can click the link below to get the detailed information: https://www.glasseslit.com/returns.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you.